Well known travel portals Expedia, TripAdvisor and Hotels.com are accused for unfair practices. SYNHORCAT, one of the French HOTREC member associations, had launched a case at the Paris Commercial Court, claiming that the above mentioned websites were providing misleading and false information. In its ruling of 4 October 2011, the Court supported SYNHORCAT’s claim and obliged the French websites of Expedia, TripAdvisor and Hotels.com to change their unfair practices and to pay compensation for the damage caused to the French hotel industry.
Not surprisingly as SYNHORCAT is not a consumers association, Booking.com and its misleading moto “Best price. We guarantee it”, was not included in the action.